The site www.closdesspiritueux.com is a site published by SAS CLOS DES MILLESIMES with a capital of 30,000 €, registered with the RCS of Bordeaux under the number 50527404300031 and whose head office is at 3 rue Lucien Faure in Bordeaux in France. These conditions of sale are therefore concluded on the one hand by SAS CLOS DES MILLESIMES, hereinafter referred to as "CLOS DES MILLESIMES" and on the other hand, any natural or legal person wishing to make a purchase via the online store www . .closdesspiritueux.com hereinafter referred to as “the buyer”.
1. LEGAL INFORMATION
1.1) Minors and legal capacity. Ordinance n°59-107 of January 7, 1959, law n°74-631 of July 5, 1974 and article L.3353-3 of the Public Health Code prohibit the sale of alcohol to minors. Any customer ordering wine from Sarl CLOS DES MILLESIMES therefore undertakes to be 18 years of age on the date of the order. An identity document may be requested.
1.2) CNIL file access right. In accordance with the provisions of Law No. 78-17 of January 6, 1978, the site www.closdesspiritueux.com has been declared to the National Commission for Computing and Liberties. The personal information requested, intended for the services of www.closdesspiritueux.com , the carrier and the banking establishments, is essential for the processing of your order. You have the right to access, modify, delete and rectify your personal data, by writing to CLOS DES MILLESIMES, 3 rue Lucien Faure, e-commerce department – 33300 Bordeaux.
1.3) Alcohol abuse. Alcohol abuse is dangerous for your health and should be consumed in moderation.
1.4) Illustrations. The photos of the articles presented on the site are contractual and are protected under copyright ©fabienbouchereau.com. The bottles that are on the product sheets are the bottles that will be sold to you.
1.5) Complaints. Any complaint must be made to CLOS DES MILLESIMES SAS: 3 rue Lucien Faure – e-commerce department - 33300 Bordeaux – Tel./Fax. 05 56 04 99 35 contact@closdesmillesimes.com
SIRET number 505 274 043 00031 - APE: 4634 Z - VAT number: FR 37 505 274 043
2. CHARACTERISTICS OF THE GOODS AND SERVICES OFFERED
The products and services offered are those listed in the catalog published on the site www.closdesspiritueux.com . These products and services are offered within the limits of available stocks. The photographs of all the bottles of wine and accessories presented online are taken from the products offered. You buy what you see. We can send you, on request, additional information and additional photos.
3. PRICE
Prices are expressed exclusively in euros (€) including VAT, excluding shipping costs. Our selling prices are those indicated on the electronic catalog of the site when ordering. The electronic catalog is regularly updated.
The fixed price of transport is calculated as accurately as possible per bottle according to the quantity ordered. We can make requests for express delivery or collection from our cellars or our office free of charge by appointment. The prices displayed do not take into account any reductions applicable on the day of the order.
The reductions, if any, are included in the summary of the shopping cart before the validation of the order. CLOS DES MILLESIMES reserves the right to modify its prices at any time, it being understood, however, that the price displayed on the day of the order will be the only one applicable to the buyer.
In the event of a manifest error in a price in € including tax which would be abnormally lower than a normal price at another merchant (for example price at 0€ or 15 € instead of 150 €) the company Clos des Millésimes gives itself the right to cancel the sale, to reimburse the customer in full. No compensation can be requested.
4. GEOGRAPHICAL AREA
The online sale of products and services presented on the site is reserved for buyers residing in metropolitan France, Corsica, Monaco, and Andorra. For countries in the European Union and outside the EEC, please contact us directly to inform you of the terms of export sales.
5. ORDERS
The buyer, who wishes to buy a product or service must:
1) complete the identification form on which he will indicate all the details requested or give his customer number if he has one.
2) complete the online order form giving all the references of the products or services chosen. This dematerialized order form is available online at www.closdesspiritueux.com
3) validate his order after having checked it
4) make the payment under the conditions provided
5) confirm their order and payment. The order must strictly comply with the offer as issued on the site and in particular with the formats, quantities offered and deadlines.
Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of its own conditions of purchase or other conditions. CLOS DES MILLESIMES will send by e-mail a confirmation of the registered order and the terms of delivery.
CLOS DES MILLESIMES reserves the right to suspend or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or in the event of a payment incident. For any payment, CLOS DES MILLESIMES reserves the right to request a photocopy of the buyer's identity card and, where applicable, that of the holder of the means of payment used by the buyer. As part of the fight against fraud on the Internet, CLOS DES MILLESIMES reserves the right to transmit to a trusted third party all information relating to an order for verification.
6. WITHDRAWAL
Buyers benefit from a withdrawal period of 7 days from the delivery of their order to return the product to the seller for exchange or refund without penalty.
Shipping and return costs are the responsibility of the buyer. For partial returns of the products ordered, no refund of the initial shipping costs can take place.
CLOS DES MILLESIMES will not accept parcels sent postage due. CLOS DES MILLESIMES will reimburse you for products returned in perfect condition for resale, complete, in their original packaging and accompanied by a copy of the invoice.
Items returned incomplete, damaged, soiled or unsuitable for resale will not be taken back. To exercise his right of withdrawal, the buyer must first notify Customer Service of any return by e-mail to:
contact@closdesmillesimes.comThe parcel(s) must be returned by post by Colissimo against signature addressed to CLOS DES MILLESIMES – e-commerce department - 3 rue Lucien Faure – 33 300 Bordeaux. The refund will be made by bank check or by recrediting to your bank account.
7. PAYMENT TERMS
Any order of deliverable wine can only be validated if it is accompanied by payment (credit card, check, bank transfer) of the full price including VAT and shipping costs. Our prices are subject to sale, without commitment, subject to stock available. The valid prices are those indicated at the time of the order as they appear on our site (except error or omission). Our site is updated automatically after each sale. An invoice is automatically available on the www.closdesspiritueux.com website from the “my account” section. In case of absence of reception of the check or the transfer by closdesmillesimes.com at the latest ten days after the order, this one is automatically cancelled.
8. PAYMENT METHODS
By credit card: in Euros, (Carte Bleue, Carte Visa, Eurocard/Mastercard) indicating in the area provided for this purpose (secure entry by SSL encryption) the number of your card, without spaces between the numbers, as well as its date of validity and the three-digit security number on the back of your card. The information is encrypted and undecodable. www.closdesspiriteux.com does not have access to it, only the acknowledgment of the correct transaction of your payment reaching us. We also accept sales through PayPal. Each of these payment methods is protected by 3DS technology (request code on your phone).
9. TRANSFER OF OWNERSHIP
The transfer of ownership of the wines to the buyer is delayed until full payment of the price of the order.
10. AVAILABILITY OF GOODS
Offers are always made subject to the quantities available. In the event of unavailability of the wines ordered and subsequent cancellation of the order, the price will be refunded to the buyer as soon as possible. SAS CLOS DES MILLESIMES cannot be held responsible for a lack of stock. No penalty or sanction may be formulated.
11. DESTRUCTION/BREAKAGE
In the event of destruction of the goods before the date scheduled for delivery of the order, in the absence of stock available to replace it, the buyer will be reimbursed for the sums paid by him, excluding any other compensation, within 30 days from the date of the loss.
12. DELIVERIES
Deliveries are made to the address indicated in the online order form, which can only be in the geographical area agreed above.
The risks are borne by the buyer from the moment the products are taken over by the carrier. CLOS DES MILLESIMES will send an email confirming dispatch with the details of the package upon dispatch. During delivery, it is very important to carefully check the condition of the package(s) delivered. In the event of deterioration which could have an impact on the contents, the buyer must refuse his parcel and immediately make a report of deterioration in the presence of the carrier, and inform CLOS DES MILLESIMES within 24 hours after delivery, by email to contact@ closdesmillesimes.com.
CLOS DES MILLESIMES can in no way be held responsible for late delivery due to the carrier. In case of absence, the deliverer will leave a delivery notice in your mailbox, which informs you of the availability of your package in the nearest post office (the one indicated on the delivery notice).
Bring an identity document and your notice of passage. The order specifies the place of delivery or, where applicable, the will of the buyer to proceed himself to the removal of the goods within the seller's cellar. The buyer must receive or remove the goods within a maximum period of 30 days following receipt of his order. Any modification of the place of delivery must be indicated by the buyer to the seller in good time and in any case before the order is taken over by the carrier. The indicative standard delivery time is 4 working days following the day of processing of the validated order (the processing of the order is carried out within 24 hours of the latter's validation), Monday to Friday, between 9 a.m. and 7 p.m., except in exceptional circumstances. Saturday delivery is only possible on request. It can only concern ChronoPost orders (orders of a maximum of 18 bottles or equivalent, excluding original packaging). Please consult us.
The indicative express delivery time is 24 hours following the day of processing of the validated order (in the event of payment by cheque, be careful to take into account the time it takes to send and receive them, which delays the confirmation of the order). If, exceptionally, the buyer were to notice the absence of delivery within the time indicated above, he should immediately notify Clos des Millésimes to enable him to remedy the problem as soon as possible, the execution of the order then having to intervene. at the latest within 30 days of the latter.
The presentation of the goods at the place and on the date indicated by the buyer releases the seller from his obligation to deliver. In the event of the buyer's absence during the presentation of the goods, as far as possible and depending on the circumstances: For orders less than or equal to 18 bottles and for express deliveries, the package will be stored at the post office indicated on the delivery receipt deposited in the mailbox of the recipient, the latter having to deal with the withdrawal.
For orders over 18 bottles, in principle delivered by a road carrier, the latter will contact the buyer for a second delivery, provided that the latter has provided a telephone number enabling him to be reached during the day. If the buyer has chosen to collect or have the goods collected from the seller's cellars, they will only be delivered to the person placing the order. To validate his identity, an identity document will be requested.
If the author of the order cannot go to the cellars, he can ask a third party to come in his place. This person must be provided with a power of attorney established by the author of the order, and to which will be attached a copy of one of his identity documents.
13. WINE QUALITY
The wines offered have been approved by sworn brokers and have never left our cellars located in Bordeaux since their direct acquisitions from the estates. Concerning the old vintages, our quality of expert authenticates the authenticity of the bottles and the vintages.
CLOS DES MILLESIMES cannot, however, be held responsible for any deterioration in quality caused by the transport of the wine or natural accidents linked to the nature of the product and accidents (cork taint, oxidation, reduction, or excessive volatile acidity). However, we carry out regular tastings and only buy wines that we trust and in the best possible conditions.
In the event of a dispute, only an analysis of the bottle or bottles in question must be carried out by an oenological laboratory approved by the courts of Bordeaux. The bottle(s) must be returned as soon as possible to our customer service. The content of the bottle must be at least 85% of the original content with the original cap. If the analyzes turn out to be negative, the goods will not be reimbursed as well as the return costs.
14. FORCE MAJEURE
CLOS DES MILLESIMES cannot be held liable for loss, damage or non-delivery of an order resulting from a case of force majeure (such as storms, floods, road accidents).
15. ATTRIBUTION OF JURISDICTION
The CLOS DES MILLESIMES Customer Service is at your disposal to resolve any problem resulting from an order and its execution. If it is impossible to reach an agreement, all conflicts arising from the execution of an order or the interpretation of these conditions, and more generally of agreements of any kind concluded between the parties, will be assigned to the competent court.
16. EXCHANGE AND REFUND
In accordance with Article 1641 and following of the Civil Code, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold.
The consumer is expressly informed that CLOS DES MILLESIMES is not the producer of the products presented within the framework of the website www.closdesspiritueux.com within the meaning of law n°98-389 of May 19, 1998 and relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the responsibility of the producer of the latter may be sought by the consumer, on the basis of the information on the label of the bottle. .
All complaints, requests for exchange or refund must be made in writing, by post only to the following address: CLOS DES MILLESIMES – e-commerce service - 3 rue Lucien Faure – 33300 Bordeaux - FRANCE
Refunds are then made within 7 days from the date of validation of the refund; validation sent in the form of an e-mail to the e-mail address mentioned by the buyer.
As part of the return, the delivery costs are the responsibility of the buyer. In the event that the product proves to be non-compliant with the order due to CLOS DES MILLESIMES, the delivery costs will be fully reimbursed or offered for a future order. Reimbursement will then be made by re-crediting or having the amount of the product or order concerned, plus delivery costs if applicable.
Regarding non-receipts at a Chronopost relay point: when your parcels are not collected by you within the time limit - they are returned to us. This generates reshipping costs by our service provider, which will then be deducted from your refund. Redelivery costs will also be charged at the current rate.
17. LIABILITY
The seller, in the online sales process, is only bound by an obligation of means; its responsibility cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problem.
18. INTELLECTUAL PROPERTY
All elements of the CLOS DES MILLESIMES site are and remain the exclusive intellectual property of CLOS DES MILLESIMES. Except with the agreement of CLOS DES MILLESIMES, no one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or sound. All photos are protected under copyright ©fabienbouchereau.com
19. PERSONAL DATA
In accordance with the law relating to data processing, files and freedoms of January 6, 1978, information of a nominative nature relating to buyers may be subject to automated processing.
CLOS DES MILLESIMES reserves the right to collect information on the buyer, including by using cookies. The buyer thus agrees to receive commercial offers, promotions or marketing information by e-mail sent by www.closdesspiritueux.com for his own account. No email or information will be transferred to third parties.
The buyer can completely oppose the disclosure of his contact details when creating his account or by sending an email to contact@closdesmillesimes.com
20. ARCHIVING - PROOF
CLOS DES MILLESIMES will archive order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized registers of CLOS DES MILLESIMES will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
21. DISPUTE RESOLUTION
These online sales conditions are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts of Bordeaux, notwithstanding multiple defendants or warranty claims.
